Policies & New Patient Info

Are We a Good Fit?

If you’re wondering whether we’d be a good match, you can schedule a free consultation here. You can also watch this short video to get a sense of my energy and what to expect from your session.

Paperwork & Preparation

To help us prepare for your visit, please complete the Consent to Treat and New Patient Paperwork through the Jane portal at least 24 hours before your appointment. Paper forms are not available in the clinic. Incomplete forms may result in rescheduling your appointment.

Insurance

Ashra Integrative Medicine is NOT in network with insurance providers and does not bill insurance directly. We can provide a superbill for potential reimbursement through out-of-network benefits. You may also use funds from a Health Savings Account (HSA) or Flexible Spending Account (FSA).

Payments

  • A credit card is required on file to reserve your first appointment and must remain current in the Jane portal.
  • Cards are used for treatment fees, herbal prescriptions, and to enforce the cancellation policy.
  • Cash is not accepted unless you have exact change.
  • Full payment is due at the time of service.

Cancellation Policy

  • We ask for at least 24 hours’ notice to cancel or reschedule.
  • Cancellations within 24 hours are subject to the full treatment fee.
  • Packages or memberships: Missed sessions will be deducted from your account. Unused sessions are non-refundable.
  • We allow a 15-minute grace period; after that, the cancellation policy applies.
  • Exceptions may be made in true emergencies (documentation may be requested).

Timing

First appointments: Arrive 15 minutes early. There is a waiting area up front, and you will be greeted at your scheduled time.

Follow-ups: Arrive 5 minutes early.

Before the Session

Stay hydrated and avoid coming on a completely empty stomach; a small snack beforehand is recommended.

Wear loose, comfortable clothing, ideally something that can be lifted past the knees. Depending on your treatment, you may be asked to remove certain items and cover with a sheet.

Guests

It’s best to attend treatments alone. Family members or friends are welcome to wait in the reception area. If you would like someone present in the treatment room, please email ashtau@ashraintegrative.com in advance.

Take a look at our FAQ page for more details on what to wear and what to expect before and after treatments.

Try Ashra Now

If you’ve been moving through the medical system, trying one prescription after another with side effects that outweigh the benefits, you may be wondering if true healing is possible.

At Ashra, we approach health differently. Guided by the wisdom of Chinese medicine, we look beneath the surface of your symptoms to restore balance at the root. In our calming and beautiful space, healing is not a clinical transaction but a nourishing experience that reconnects you with your body’s natural rhythms.